Even though we don't require our end-users to register, a user account is created for each of you in Zendesk when you submit a ticket. This is required of course because Zendesk (and you) need to communicate via email. Your user account contains their email address and other personal data pulled from your ticket.
When you, an unregistered users submit a support request, you will receive an email notification informing you that their request has been received. You will not receive the new user welcome email message.
We do however recommend that after submitting a ticket you DO create a user account as it allows us to add more info to your contact card that might pertain to issue that you may have in the future.
If you are visiting our support page for the first time:
Click sign in, in the top right corner, then click "get a password." Or optionally you can contact the help desk and ask us to make an account for you.
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